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Taylor Morrison, Inc. and its subsidiaries and affiliates (collectively referred to as "Taylor Morrison") are committed to protecting the personal information of the homebuying public, REALTORS®, other real estate brokers, trade partners and other users of the Internet regarding Taylor Morrison's communities, homes, financial services and other related products and services.
This Privacy Policy describes:
If you have any questions regarding this Privacy Policy or our information collection and use practices, please contact us using the information in the “Contact Us” section below.
Taylor Morrison collects information from you and from third parties including service providers, real estate agents and financial and credit agencies) in the course of providing you our communities, homes, financial services and other related products and services. The information collected includes:
We and service providers working on our behalf use information collected on our Website in a variety of ways intended to provide our Website and Services and to operate our business, including the following:
Generally, you have the ability to opt out of receiving promotional communications as described below.
We may share, transfer, or disclose your information if you consent to us doing so, as well as in the following circumstances:
Our products and services are not directed to persons under 18, and we do not knowingly collect any personal information from persons under 18. If we become aware that a persons under 18 has provided us with personal information, we will take steps to delete such information.
Our Website may contain links to other sites, as well as advertisements from companies linking to their own sites. We are not responsible for the privacy practices or the content of such sites. If you have any questions about how these other sites use your information, you should contact them directly.
Taylor Morrison has certain measures in place to maintain the security, confidentiality and integrity of the information gathered through the Website, and to help protect against the loss, misuse and alteration of such information. While we take measures to protect your personal information against security breaches and unauthorized access, we cannot guarantee that our safeguards will be effective all of the time against all security threats.
This Privacy Policy may be revised from time to time. If we decide to make material changes to our Privacy Policy, we will make reasonable efforts to notify you of the changes by sending a notice to the primary email address provided to us and/or by placing a notice on our Website.
You can access and update the information that you have provided to us as follows:
This California Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), California Notice Data Security Act and other applicable privacy laws. Consumers with disabilities may access this policy in an alternative format by sending an email to: [email protected] .
For purposes of this California privacy policy, “Personal Information” means anything that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular California consumer or household.
Notice of Categories of Personal Information We Collect and How We Use It
The Personal Information we collect about California residents, how we collect it, the reasons we collect it and how we share it is described in section 2 – 4 above.
We also collect professional, employment-related, and educational information from our California job applicants and employees. We obtain this information from you, employment recruiters and referral sources when you apply for a job with us or become employed by us. We use and share this information with trusted service providers to manage our human resources activities. We also use and share this information with trusted service providers to perform credit background checks for purchases based on credit. We do not share this information with third parties who sell or use the information for their own purposes.
Right to Know About Personal Information Collected, Disclosed or Sold
You have the right to know about the Personal Information we collected and disclosed about you during the prior 12 months.
Specifically, you have a right to know:
You can obtain the Personal Information we collect, disclose and/or sell by submitting a verifiable written request to us by clicking https://www.taylormorrison.com/consumer-information-request and completing the webform request or by calling us at our toll-free telephone number: (844) 636-2326; or by asking for and completing a written request to know form at one of our physical locations.
To ensure that the request is coming from you and to protect the security of your Personal Information, we require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect: (1) email address, (2) telephone number, (3) description of the product or service you purchased or inquired about, and (4) loan or transaction number. If you are requesting to obtain specific pieces of Personal Information, you must provide us with 3 out of the 4 data points described plus a signed declaration under penalty of perjury from you that you are the consumer whose Personal Information is subject to the request. You can find such a declaration on our webform by clicking https://www.taylormorrison.com/consumer-information-request . If you are requesting to obtain specific pieces of Personal Information regarding your household, each member of your household must provide the verification information above in order for us to verify their identities.
If you use an authorized agent to exercise your right to know about your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf together with the identity verification information for you described above depending upon whether the authorized agent is requesting the categories of Personal Information about you or specific pieces of Personal Information about you.
Within 10 days of receiving your request to know, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response. Generally, we will respond to your request within 45 days and provide you the requested Personal Information by mail or a readily usable electronic format. Under certain circumstances, we may take up to 90 days to respond to your request. In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request.
If you are requesting to obtain specific pieces of your Personal Information and we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identify and explain why we have no reasonable method with which we can identify you. However, we will treat your request as a request to obtain the categories of Personal Information we collect, disclose and/or sell as described below.
If you are requesting to obtain the categories of Personal Information we collect, disclose or sell, and we are unable to verify your identity, we will deny your request, inform you that we cannot verify your identify, and direct you to our Privacy Policy which describes our general business practices regarding the collection, maintenance and sale of Personal Information. We will also explain why we have no reasonable method with which we can identify you.
By law, we can deny your request to know specific pieces of your Personal Information, in whole or in part, if it conflicts with federal or state law. If we deny your request for these reasons, we will notify you that your request has been denied and explain the reasons for the denial. If your request in denied only in part, we will disclose the reminder of the Personal Information you requested.
By law, we cannot provide you with specific pieces of your Personal Information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of your Personal Information. Additionally, we are prohibited by law from disclosing to you your Social Security number, driver’s license number or other government-issued identification number, financial account information, any health insurance or medical identification number, an account password, or security questions and answers.
Notice of Your Right to Request Deletion of Your Personal Information
You have the right to request us to delete the Personal Information that we have collected or maintained about you and your household. You can request us to delete your Personal Information by submitting a verifiable written request to us by clicking https://www.taylormorrison.com/consumer-information-request and completing the webform request or by calling us at our toll-free telephone number: (844) 636-2326; or by asking for and completing a written request to know form at one of our physical locations.
To ensure that the request is coming from you and to protect the security of your Personal Information, we require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect: (1) email address, (2) telephone number, (3) description of the product or service you purchased or inquired about, and (4) loan or transaction number.
If you are requesting to delete sensitive information such as family photographs information, you must provide us with us with 3 out of the following 4 data points described above to verify your identity.
If you use an authorized agent to exercise your right to delete your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf together with the identity verification information for you described above depending upon whether the authorized agent is requesting the categories of Personal Information about you or specific pieces of Personal Information about you.
Within 10 days of receiving your request to delete, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response. Generally, we will respond to your request within 45 days. Under certain circumstances, we may take up to 90 days to respond to your request. In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request.
If we are able to verify your identity, we will delete your Personal Information by one of the following deletion methods and will notify you of the deletion method used:
We may offer you the option to delete a select portion of the Personal Information you requested to be deleted in addition to the option to delete all of the Personal Information you requested to be deleted.
Prior to deleting your Personal Information, we will send you an email or call you to confirm that you want your Personal Information deleted.
If your Personal Information is stored on or archived or back-up systems, we will delete the Personal Information as described above when our archived or back-up system in next accessed or used.
We will also direct our service providers to whom we have provided your Personal Information to delete your Personal Information.
If we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identify
By law, we may also deny your request to delete if retention of your Personal Information is necessary to:
If we deny your request to delete, we will:
In responding to your request to delete, we will maintain a record of your request for the legally required period of 24 months.
Notice of Your Right to Opt-Out of Sale of Your Personal Information
Although we do not currently sell any personal information we collect, you have the right to opt-out of the sale of your personal information by clicking https://www.taylormorrison.com/consumer-information-request and completing the webform, or calling our toll-free telephone number: (844) 636-2326, or by asking for and completing a written request to opt-out of the sale of your personal information at one of our physical locations. Additionally, we will treat user-enabled privacy controls, such as a browser plug-in or privacy setting that communicates or signals your choice to opt-out of the sale of information as a valid request to opt-out. Further, you may use an authorized agent to request to opt-out so long as you have provided the authorized agent with written permission to make the request on your behalf.
We will act upon the request no later than 15 days from the date we receive the opt-out request. We will notify any third parties to whom we have sold the personal information within 90 days of your request to opt-out that you have opted out and instruct them not to further sell your information; and will let you know that we have done so.
Right to Nondiscrimination
You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.
Privacy Rights under the California Online Privacy Protection Act (CalOPPA)
Individual California residents may request information about our disclosures of certain categories of Personal Information tour affiliates or third parties for their direct marketing purposes. We will provide a list of the categories of Personal Information disclosed to third parties or our affiliates for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties or affiliates. This request may be made no more than once per calendar year. Individual California Users must submit their requests to us either by email at [email protected] or write us at the mailing address in section 11 below. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.
Further Information About Our California Privacy Policy
If you have questions or concerns regarding this Privacy Policy, please contact us the contact information listed in the Contact Us section below.
This California Privacy Policy was last updated on January 1, 2020.
You have the right to direct us not to sell certain personally identifiable information that we collect about you on our Websites or other online services by emailing us at [email protected] . This information includes: your first name or first initial and last name in combination with your social security number; driver’s license number, driver authorization card number or identification card number; account number, credit card number or debit card number, in combination with any required security code, access code or password that would permit access to your financial account; medical identification number or a health insurance identification number; user name, unique identifier or electronic mail address in combination with a password, access code or security question and answer that would permit access to an online account.
Additionally, you may review and request that we change the personally identifiable information that we collect about you on our websites or other online services by emailing us at [email protected] .
Our service providers and other third parties may collect personally identifiable information about your online activities over time and across different internet websites or online services when you use our Websites or online services.
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an email to: [email protected] .
Taylor Morrison, Inc.
4900 N. Scottsdale Road
Suite 2000
Scottsdale, AZ 85251
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